Draft — for attorney and operations review before publication. Last updated: [MONTH DAY, YEAR].

Shipping & Returns

This policy describes how [LEGAL BUSINESS NAME], doing business as Tamandua Honey (“Tamandua,” “we,” “us,” or “our”), processes, ships, and resolves orders placed through [WEBSITE URL].

Where we ship

We currently ship to eligible addresses within [LIST U.S. STATES/TERRITORIES]. We do not ship to P.O. boxes, freight forwarders, or international destinations unless those options are expressly available during checkout.

Order processing

Orders are normally processed within [NUMBER] business days after payment authorization. Orders placed on weekends or recognized holidays begin processing on the next business day. High temperatures, severe weather, harvest availability, address verification, and carrier disruptions may extend processing or transit times.

Shipping rates and delivery estimates

Available methods, charges, and estimated delivery windows are displayed at checkout based on the destination and order. Delivery dates are estimates rather than guarantees unless the selected carrier service expressly states otherwise. Risk-of-loss and title language must be reviewed for consistency with applicable law and the selected carrier terms.

Address accuracy

Customers are responsible for providing a complete and deliverable address. Contact us promptly at [SUPPORT EMAIL] if an address is incorrect. We cannot guarantee that an order can be changed after fulfillment begins. Additional shipping charges may apply when a carrier returns an order because the address was incomplete, incorrect, or undeliverable, except where prohibited by law.

Heat, texture, and natural variation

Honey may change viscosity, crystallize, or become more fluid with temperature. These natural changes do not necessarily indicate spoilage. Product color and flavor may vary by harvest and lot. If the product arrives leaking, broken, contaminated, or materially different from the order, follow the damaged-order process below.

Damaged, missing, or incorrect orders

Contact [SUPPORT EMAIL] within [NUMBER] days of delivery. Include the order number, shipping label, description of the issue, and clear photographs of the outer package and product. Keep all packaging until we respond. We will evaluate the claim and, where appropriate, offer a replacement, refund, or other remedy consistent with applicable law.

Returns

Because honey is a food product, we do not accept returns of opened, used, tampered, temperature-abused, or unsealed products unless the item is defective, damaged, incorrect, or return rights are required by law. Unopened products in their original saleable condition may be eligible for return within [NUMBER] days after delivery after obtaining authorization from [SUPPORT EMAIL]. Return shipping [IS/IS NOT] deducted from the refund unless the return results from our error or applicable law requires otherwise.

Refund timing

Approved refunds are issued to the original payment method. Payment providers and financial institutions may require additional business days to post the credit. Original shipping charges [ARE/ARE NOT] refundable except where required by law or when the order was incorrect or damaged due to our error.

Contact

[LEGAL BUSINESS NAME]
[MAILING ADDRESS]
[SUPPORT EMAIL]
[PHONE, IF USED]